Colombo, March 18: The reintroduced National Fuel Pass QR code system in Sri Lanka is facing significant controversy. Many vehicle owners report that they are unable to access their weekly fuel quota because the system still registers their vehicles under the names of previous owners.
According to the Daily Mirror, the most affected individuals are those who have purchased second-hand vehicles. These owners cannot generate new QR codes, as the online portal indicates that the vehicles are still registered to other users. Consequently, they are unable to obtain the fuel necessary for their daily activities and travel.
People have noted that this issue is particularly prevalent among older vehicles, while those who have bought new vehicles are registering without any problems. Many users are being asked to verify the information of the previous owners, which is often not feasible.
The problem intensifies for vehicles that have changed hands multiple times. In such cases, the mobile numbers linked to previous registrations are no longer in use. When new owners attempt to register, they receive messages stating that the vehicle is already registered, halting the process.
Due to this technical glitch, many vehicle owners are missing out on their weekly fuel quotas. This has made it difficult for them to commute, transport goods, and fulfill daily responsibilities.
The issue is also evident at fuel stations, where long queues and disputes are becoming common. Some individuals blame the system for blocking legitimate users. Many have warned that if a solution is not found soon, thousands could be affected.
Attempts to contact officials associated with digital technology and relevant ministries have raised questions. Many report that their phone calls go unanswered, and they receive auto-replies stating, “Sorry, I cannot talk right now.”
Frustration among the public has increased due to the lack of a clear process for updating vehicle ownership on the National Fuel Pass platform.
Recently, the government reintroduced the QR-based fuel distribution system to manage limited fuel supplies amid a global energy crisis. However, existing technical issues have raised doubts about the system’s readiness and effectiveness.
Motorists are urging the government to implement a straightforward process for updating vehicle ownership, or else thousands will remain deprived of fuel despite having valid documentation.
Additionally, it has come to light that many individuals are falling victim to scams promising QR codes on social media. These people continue to stand in long lines at fuel stations, trying to obtain fuel.
In light of fuel conservation, the Sri Lankan government has taken several measures. Since Monday, a series of directives have been issued. Initially, a mid-week holiday for schools and offices was announced, followed by limited restrictions on public transport. The QR scanning announcement was made, and on the same day, Dr. Mayura Neththikumarage, Managing Director of Ceylon Petroleum Corporation (CPC), revealed another decision.
According to Ada Derana News, vehicle owners will be allowed to purchase fuel under an ‘odd-even’ number plate system. Under this system, vehicles with license plates ending in zero (0) or any even number will be permitted to buy fuel on even dates.
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