Chennai, June 25: The Tamil Nadu government has taken a significant step towards digitizing government services and reducing paperwork. School Education Minister Raj Mohan inaugurated an electronic petition (e-petition) system at the state secretariat. This initiative allows citizens to register their complaints through an easy-to-use QR code-based platform.
The aim of this initiative is to replace traditional paper petitions with a digital interface, making the grievance redressal process faster, more transparent, and environmentally friendly. Individuals seeking appointments with the minister can now scan the QR code displayed outside his office to submit their petitions electronically before their meetings.
After scanning the QR code, petitioners are directed to an online portal where they can enter their personal information and upload a digital copy of their petitions. Those with paper documents can also scan and upload them through the same system, ensuring that both digital and paper petitions are processed on a unified platform.
To simplify the process further, the portal offers petitioners the option to provide a brief description of their complaint or upload a voice recording explaining their issue. Officials have clarified that these features are optional and are designed to assist applicants in articulating their concerns more effectively.
According to officials, the new platform is expected to significantly reduce the time required to file a petition. It will also enhance record management and make tracking complaints received by the minister’s office more straightforward.
This digital workflow aims to minimize paper usage and improve administrative efficiency. Alongside the e-petition initiative, the minister has also launched a token-based visitor management system to streamline appointments during public grievance sessions at the secretariat.
Individuals completing online registration will automatically receive a token number and appointment time based on the minister’s availability, reducing crowding and long wait times outside the office.
To assist the public in understanding the new system, instructions regarding the registration process have been prominently displayed outside the minister’s office. Raj Mohan, who oversees School Education, Tamil Development, and Information & Publicity, is among the first ministers in Tamil Nadu to implement a QR code-based grievance redressal system.
Officials believe this initiative could serve as a model for other government departments aiming to modernize citizen services and enhance accessibility through digital governance.
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