New Delhi, August 9: The National Human Rights Commission (NHRC) has taken note of complaints regarding arbitrary and excessive fares charged by app-based cabs and auto-rickshaws in Delhi. The commission has issued a notice to the Delhi government, demanding a report within two weeks.
A bench led by NHRC member Priyank Kanungo directed the Delhi government’s transport department to investigate the serious allegations raised in the complaint.
The NHRC received the complaint on July 29, which was presented to the commission on August 4. The complaint claims that app-based auto and cab companies in Delhi are charging fares significantly higher than those set by the government.
The complainant alleges that these companies impose surge pricing, platform fees, demand charges, and other fees without transparency. Additionally, auto-rickshaw drivers are reportedly not using mandatory meters.
The complaint also states that the lack of enforcement of regulations is leading to the exploitation of the general public, particularly affecting economically weaker sections. The complainant has called for adherence to government-set fares, proper use of meters, transparency in fare calculations, and protection of passenger rights.
The NHRC acknowledged that the issues raised in the complaint appear to constitute a violation of the victims’ human rights. Under Section 12 of the Human Rights Protection Act of 1993, the commission has taken cognizance of the matter. Section 13 of the same act grants the commission investigative powers similar to those of a civil court.
The commission has written to the secretary-commissioner of the transport department, instructing an investigation into the allegations and to submit an ‘Action Taken Report’ within two weeks.
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