Pithoragarh, May 23: The ‘Hello Helpline’ initiative by the Pithoragarh district administration in Uttarakhand is showing significant results. Since its launch, residents from remote areas no longer need to travel to the district headquarters to voice their concerns. They can now register complaints via phone calls, and the administration is responding swiftly.
Recently, the District Magistrate inaugurated the “Hello Helpline Desk” at the Collectorate. The primary aim of this initiative is to provide relief to people living in distant villages and regions. Previously, individuals had to undertake long journeys to the district headquarters for minor issues, wasting both time and money.
Due to rising petrol and diesel prices, residents are facing additional financial burdens. In light of this, the district administration has implemented this new system, allowing people to communicate their issues without visiting the office.
A notable feature of the Hello Helpline Desk is that the District Magistrate personally monitors it. This oversight accelerates the resolution of complaints, with immediate action directed to relevant departments. The administration claims that continuous monitoring ensures transparency and accountability in addressing complaints.
Since the helpline’s inception, residents have begun to utilize this service. So far, approximately 143 complaints have been registered through the helpline, with over 100 already resolved. The administration assures that action on the remaining complaints is ongoing, and pending cases will be addressed promptly.
This initiative has been well-received by the public. It not only saves time and money for residents but also strengthens direct communication between citizens in remote areas and the administration.
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