New Delhi, May 30: Chief Minister Rekha Gupta conducted an unannounced inspection of the e-sub-registrar office at Ambedkar Bhawan, Rohini Sector-16, on Friday. This visit focused on assessing the condition of the office building, citizen amenities, cleanliness, record management, and the services provided to the public.
During the inspection, the Chief Minister expressed her dissatisfaction with the dilapidated state of the building, inadequate lighting, non-functional air conditioning, broken floors, dirty restrooms, insufficient seating, and overall maintenance neglect.
She emphasized that such disarray is unacceptable, especially in a place where many citizens come daily for essential documentation and property-related tasks.
Engaging directly with the citizens present, the Chief Minister listened to their grievances. Many complained about long wait times, lack of seating, absence of a token system, poor air conditioning, and other basic facility deficiencies. She instructed all relevant officials on-site to ensure that citizens face no inconvenience and that it is the government’s responsibility to provide a respectful and comfortable environment in public offices.
Chief Minister Rekha Gupta noted that the office building has been in a neglected state for years. She expressed surprise at the poor conditions, questioning the administrative accountability when lights are broken, restrooms are unusable, floors are damaged, and there is no seating for citizens.
She directed the concerned officials to present a complete record of correspondence and repair proposals related to these issues.
During her inspection, the Chief Minister also raised concerns about the presence of junk, unusable items, and disorganized record-keeping within the building. She instructed that clear responsibilities for regular maintenance and upkeep be established, and that a responsible officer or caretaker be appointed in each office to ensure ongoing monitoring of basic facilities, cleanliness, and maintenance.
The Chief Minister ordered that essential facelift work be completed within a week. This includes replacing broken lights, repairing air conditioners, fixing damaged floors and tiles, ensuring cleanliness, providing adequate benches and seating for citizens, and developing better facilities for waiting individuals.
She stated that until a new and modern office building is arranged, maximum convenience should be provided to citizens using the existing resources. It is unacceptable for elderly citizens, women, or others to stand for hours while waiting for services. Sensitivity and willpower are needed to address even minor issues.
The Chief Minister also inspected the record room and security arrangements for documents. She instructed officials to prioritize the security, digitization, and preservation of important revenue records to safeguard them against accidents or technical issues.
During this visit, the Chief Minister took a firm stance against unnecessary delays. She warned officials that citizens’ work must be completed in a timely manner and that no individual should be unnecessarily troubled. Any reports of bribery, harassment, or intentional delays in work will result in strict action against the concerned officials.
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