Jaipur, May 29: Rajasthan Chief Minister Bhajanlal Sharma visited the Rajasthan Sampark Helpline 181 at the state secretariat in Jaipur on Thursday. During his visit, he personally interacted with citizens over the phone, listened to their issues, and directed officials to provide immediate solutions.
The Chief Minister aimed to understand whether government schemes and services were reaching the public effectively by directly communicating with complainants.
In one conversation, he spoke with a young man named Prince from Kherabad in Kota district, saying, “This is Bhajanlal Sharma. What is your issue?” The complainant was momentarily taken aback upon hearing the Chief Minister’s voice. He then shared his concerns regarding electricity supply. The Chief Minister promptly instructed officials to resolve the matter quickly and reassured the complainant that the issue would be addressed soon.
Similarly, Pooniram from Ramgarh Pachwara in Dausa district presented a land lease complaint. Bhajanlal Sharma responded, “I have already visited your village. Instructions have been issued regarding your case.” The complainant expressed satisfaction upon hearing this.
Hemraj, a resident of Arai in Ajmer district, reported a water supply issue in his area. The Chief Minister took detailed information and directed the relevant department to take immediate action.
Bhajanlal Sharma emphasized that the Rajasthan Sampark Helpline is becoming an effective medium for resolving public grievances. He mentioned that to strengthen the system, senior officials from various departments have been instructed to regularly visit the helpline center.
During the inspection, the Chief Minister reviewed the helpline’s operations, the grievance registration process, and the monitoring system. He urged officials to regularly gather feedback from staff, encourage those performing well, and ensure robust monitoring of complaint resolutions.
The Chief Minister stressed the importance of timely and satisfactory solutions for every complainant’s issue.
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