Raipur, July 16: In a groundbreaking decision regarding E20 petrol, a court in Raipur has provided relief to consumers facing vehicle issues. A car owner claimed that E20 petrol caused significant damage to their vehicle. Following this, the Raipur District Consumer Court ruled in favor of the car owner, directing the company and related parties to either replace the vehicle or compensate the owner.
The complaint was filed online with the Raipur District Consumer Disputes Redressal Commission on March 12, 2025, and was registered on April 16, 2025. The commission issued its order on July 14.
Consumer Premraj Devta alleged that after using E20 petrol in his Maruti Grand Vitara, he faced recurring issues. The complaint highlighted engine troubles, performance degradation, misfiring, and a continuous drop in mileage. The consumer stated that despite multiple inspections and repairs at service centers, the issues persisted.
The commission partially accepted the complaint under Section 35 of the Consumer Protection Act, 2019. It acknowledged that the consumer had limited fuel options, as E20 petrol was predominantly available at most petrol stations.
The commission instructed the relevant parties to retrieve the consumer’s car and provide a new E20 fuel-compatible vehicle of the same model within 45 days from the order date. If the vehicle is not replaced within the specified period, the opposing parties must pay the vehicle’s price and associated costs, totaling ₹20,50,494.
Additionally, the commission ordered the parties to compensate for mental distress and legal expenses. The consumer is to receive ₹1,00,000 for mental anguish and ₹10,000 for legal costs. If the payment is not made within 45 days, an annual interest of 7% will be applicable until the payment date.
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