New Delhi, June 17: Union Home Minister Amit Shah conducted a high-level meeting in New Delhi to review the National Cyber Crime Helpline 1930 and issued directives for its enhancement. The meeting also evaluated various citizen-centric arrangements aimed at providing prompt relief to individuals affected by cyber crimes, particularly financial fraud.
Shah emphasized that the National Cyber Crime Helpline 1930 has emerged as a crucial platform for citizens to file complaints regarding cyber crimes, especially financial scams, in a simple and swift manner. He stressed the importance of ensuring timely assistance for every citizen reaching out for help, ensuring that no complaint goes unnoticed or unresolved.
The Home Minister instructed that the 1930 helpline system undergo comprehensive modernization. He called for the integration of advanced technologies, including Artificial Intelligence (AI), to improve its functionality, response time, and service delivery. He noted that the upgraded system should facilitate quick registration of complaints, intelligent call routing, and effective management of citizen grievances.
Shah reiterated the Modi government’s commitment to establishing a secure, technology-driven, and citizen-focused framework for preventing and responding to cyber crimes. He directed that the 1930 call centers operating in states and union territories be strengthened in terms of technology and infrastructure. The Ministry of Home Affairs will provide necessary support for the hardware and technical upgrades of these call centers, while states and union territories will be requested to ensure adequate human resources are available for timely resolution of each complaint.
He also instructed that all state-level 1930 call centers be upgraded with a robust Interactive Voice Response (IVR) system to ensure effective management of calls and seamless forwarding at appropriate levels.
To further bolster the national cyber crime response mechanism, the Home Minister directed the establishment of a national-level 1930 call center equipped with sufficient human resources and call handling capacity. This national call center will manage unanswered calls from states, ensuring that every affected citizen receives timely assistance and that their complaints are registered promptly. The meeting also reviewed the performance of the Ministry of Home Affairs’ key initiative to combat financial cyber fraud, the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS). This system aids in swiftly halting fraudulent financial transactions through the banking system, thereby enhancing the chances of recovering victims’ funds.
Shah mentioned that the Ministry of Home Affairs issued a Standard Operating Procedure (SOP) in January 2026 for the quick resolution of financial cyber fraud cases. This SOP ensures coordinated action among banks, financial institutions, law enforcement agencies, and other stakeholders, facilitating the swift return of blocked funds to affected citizens. Notably, the Supreme Court has also directed all High Courts to implement this SOP.
During the review meeting, officials informed the Home Minister that 9.4 million bank accounts have been uploaded under the money restoration and grievance redressal system initiated under the SOP, from which funds can be returned. The Home Minister emphasized the need for a more effective solution to the issue of mule bank accounts used by cyber criminals for financial fraud.
–
Leave a Comment