Kerala Launches Digital Systems for Real-Time Crime Monitoring and Complaint Management

Thiruvananthapuram, November 3 (Daily Kiran) : Kerala’s Home Minister Ramesh Chennithala unveiled two digital initiatives on November 3, aimed at ensuring timely responses to complaints and providing real-time information on major crimes in the state. The launch took place at the police headquarters, where the platforms, HM Acts and HOMES (Home Department Operations Monitoring and E-Services), were introduced.

These initiatives are designed to enhance police efficiency and ensure quick resolution of complaints. HM Acts will monitor complaints and petitions received directly by the Home Minister, ensuring they reach the appropriate police officers for action. Complaints will be logged through a digital system, allowing for tracking of their progress and informing complainants about the actions taken. This system will cover the entire police hierarchy, from civil police officers to the state police chief, improving coordination and ensuring 24/7 police services.

The second platform, HOMES, will provide the Home Minister and the department with real-time data on significant crimes and alerts for urgent issues. A dedicated dashboard has been developed to display this information. Chennithala stated that this system will provide crime-related data without interfering with ongoing investigations, while also ensuring the security of confidential and personal information.

Both initiatives were developed by the Kerala Police’s digital wing, iCOPS, without incurring any additional financial costs. The Minister highlighted that the government is looking for ways to make the government-police system more citizen-friendly and reduce the workload and stress on police personnel.

Under the “My Police Station” initiative, the government has engaged with nearly 5,000 police officers to understand their concerns. Chennithala emphasized that the police policy aims to stand with the common people, the poor, and victims of crime.

Efforts are also underway to increase women’s participation in the police force from the current ratio of 1:9 to 3:7, with a target of reaching 30 percent. Plans are being formulated to prevent crimes against children, and the second phase of Operation Storm is being implemented with the cooperation of local bodies. Awareness programs are being conducted in schools and colleges in collaboration with the Indian Medical Association and psychologists.

The Minister also mentioned that the government has requested additional police positions to bolster law enforcement efforts.