Government Takes Action Against Over 124,000 Telecom Resources Amid Spam Complaints
TRAI blacklisted 374 senders and acted against 124,000 telecom resources due to spam complaints in Q2 of FY 2027.
New Delhi, November 13 (Daily Kiran) : The Telecom Regulatory Authority of India (TRAI) has taken significant measures against spam messages during the second quarter of the fiscal year 2027, which covers the period from July to September. More than 124,000 telecom resources faced action, and 374 senders were blacklisted, according to an official statement released on November 13, 2026.
During this quarter, the telecom networks handled a staggering 714.01 billion calls, while TRAI received approximately 1.529 million complaints regarding unsolicited commercial communications (UCC). This translates to about 2.14 complaints for every million calls made.
The enforcement actions included blocking outgoing calls, suspending connections for extended periods, blacklisting senders across all telecom operators, and blocking SMS headers to prevent repeated violations of regulations.
TRAI emphasized the crucial role of consumer participation through its “Do Not Disturb” (DND) app in combating spam messages. This app allows users to easily set their preferences, such as blocking promotional messages or reporting UCC. Notably, 92.9 percent of the total UCC complaints were filed through this app.
An AI-based spam detection system identified 19.9 billion suspected spam calls and SMS messages, giving consumers the choice to ignore or cautiously accept these communications. During this quarter, over 4.59 million warning notifications were sent to suspected senders.
To raise awareness about the TRAI DND app, a media campaign was launched across 132 FM channels, 15 AIR FM channels, 23 private TV channels, 2 DD channels, and 97 newspapers.
Additionally, between June and August 2026, TRAI hosted the “TRAI DND Reel Challenge” on the MyGov portal, aimed at promoting awareness about reporting spam calls and unsolicited messages through the DND app. TRAI also conducted awareness campaigns on social media platforms to encourage consumers to report spam, resulting in over 24.8 million impressions for one digital campaign.
