Microsoft Extends Email Timeout to 48 Hours Following Service Disruption in India
Microsoft has extended the email timeout to 48 hours as recovery efforts continue after a major service disruption affecting users in India.
New Delhi, November 13 (Daily Kiran) : Microsoft has announced an extension of the email timeout window to 48 hours for users in India, following a significant service disruption that affected its platforms, including Outlook, Teams, and Copilot. The outage, which began Thursday night, lasted nearly 16 hours and was attributed to server health check failures, causing several servers to stop functioning.
As of Friday evening, users in India started receiving emails again, although the process remains slow. The tech giant confirmed that recovery efforts are ongoing, with initial improvements noted in service capacity and stability.
In a recent update, Microsoft stated that the extended timeout is intended to ensure that delayed emails are securely processed during the disruption. The company explained that it is working through various phases of recovery, with gradual improvements seen across multiple workloads. However, the service status is still unstable, and full capacity has not yet been restored.
Microsoft 365 shared on X, “Recovery efforts are underway for the impacted Microsoft 365 infrastructure, and we are seeing incremental improvements in several workloads, although service remains unstable.” They emphasized that the increased timeout is crucial for managing the backlog of delayed emails.
Users can track the status of the recovery through the Microsoft 365 Admin Center under incident number ‘MO1550821’ and the service status page. The company also indicated that progress has been made, with some parts of the affected infrastructure fully restored and traffic gradually resuming.
Despite these advancements, Microsoft noted that users may still experience delays in mailbox access and email processing. The company remains focused on stabilizing the system and enhancing capacity to ensure continuity and improvement in service.
This significant outage impacted business operations, airlines, and government functions across multiple countries, as popular services like Outlook, Teams, and the AI assistant Copilot were rendered inoperable. Microsoft faced challenges in restoring normal operations even hours after the issue first arose.
The U.S.-based tech company reported that this incident affected many products within Microsoft 365, particularly those connected to its Exchange Online and email infrastructure.
