Airlines Warn Customers of Email Delays Due to Microsoft Outage
Indian airlines alert customers about potential email delays due to a Microsoft outage, while other support channels remain operational.
New Delhi, November 13 (Daily Kiran) : Airlines in India have issued warnings to customers regarding potential delays in email support services due to a Microsoft outage affecting their systems. Despite this disruption, other communication channels are functioning normally.
IndiGo, one of the leading airlines, announced on social media platform X that the interruption in Microsoft services is impacting its email support. Customers may experience delays in receiving emails. The airline reassured passengers that all other support channels are available and advised them to contact “6E Sky” through their website or mobile app for immediate assistance. They expressed gratitude for customers’ patience during this time.
Similarly, Akasa Air confirmed that their email support services are also experiencing delays due to the ongoing disruption. They encouraged passengers needing urgent help to call their 24/7 Akasa Care Center at +91 9606 112131 or reach out via social media.
In contrast, Air India reported that they are closely monitoring the situation but confirmed that their flight operations remain unaffected. They assured customers that there is no impact on their communication channels. To maintain uninterrupted support, Air India has temporarily redirected their email services to ensure all messages are received without disruption. They stated that they are responding to all emails within their standard 24-hour timeframe.
All other communication methods, including voice, AI, social media, and notifications sent to customers, are operating as usual. The airline emphasized its commitment to assisting customers and pledged to keep a close watch on the evolving situation.
