Chandigarh, August 28: The Chief Minister Health Scheme, initiated by the Bhagwant Mann government in Punjab, prioritizes the health of its citizens. Even after patients are discharged from hospitals, the government maintains contact through the 104 health helpline, ensuring their well-being.
For Hardev Singh from Mansa, treatment under the Chief Minister Health Scheme did not end upon discharge. After receiving orthopedic treatment in Bathinda, he received a call from Punjab’s 104 health helpline. They inquired about his treatment, health, and hospital experience. This call reassured him that the government remained concerned for him even after discharge.
Hardev Singh stated, “I received cashless treatment under the Chief Minister Health Scheme, and then they called to check if I was doing well.” He added, “They asked about my treatment, my health, any issues I faced, and whether I received my medications. It made me feel that someone still cared for me.”
Baldev Singh from Hoshiarpur shared a similar experience after undergoing orthopedic treatment in Dasuha. He reported receiving treatment without any payment, essential medications post-discharge, and a follow-up call from the 104 team.
Baldev Singh remarked, “It feels good when the government does not forget you even after you leave the hospital.”
These post-treatment calls provide beneficiaries with an opportunity to share their experiences directly, ensuring their feedback is not limited to hospital records. The helpline also verifies whether patients received necessary medications after treatment. Additionally, it assists in confirming critical information related to hospital admissions and care.
The objective of following up on patients’ health through the 104 health helpline is to keep them connected to the healthcare system during this crucial phase.
Discussing this initiative, Health and Family Welfare Minister Balbir Singh stated, “The 104 helpline brings the healthcare system back into the journey. Beneficiaries are contacted post-treatment to discuss their experiences, hospital admissions, treatment records, and satisfaction with post-discharge medications and care. The aim is to provide cashless treatment, discharge patients, and then listen to their feedback.”
Balbir Singh further emphasized, “Healthcare should not end upon discharge from the hospital. The ‘Chief Minister Health Scheme’ continues even after we call the beneficiary, listen to their experiences, and relay that feedback to the system. Our goal is to provide treatment and follow-up, gather feedback, and take action when necessary, so every patient feels heard and every voice helps improve Punjab’s healthcare services.”
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