Kerala Introduces Digital System for Tracking Complaints, Enhancing Police Coordination
Keralas new digital system allows citizens to track complaints via mobile, improving police coordination and transparency.
Thiruvananthapuram, November 13 (Daily Kiran) : A new digital system has been launched in Kerala, allowing citizens to track the status of their complaints directly on their mobile phones. This initiative, announced by Home Minister Ramesh Chennithala, eliminates the need for individuals to repeatedly visit police stations or the minister’s office for updates.
The system features two portals, HM Acts and HOMES, designed to enhance the resolution of public grievances and streamline police operations. Under the HM Acts portal, every complaint received by the Home Minister will be logged and forwarded to the relevant police station via the Kerala Police’s main software platform, iCops. Instructions will be issued based on the nature of the complaint, and progress can be monitored at every stage until resolution.
Complainants will receive updates on the actions taken regarding their complaints through SMS. Additionally, a link sent to their mobile phones will allow them to check the status of their grievances.
The government believes this initiative will improve coordination between the Home Minister’s office and police stations, fostering greater transparency in complaint resolution. The second portal, HOMES (Home Department Operations, Monitoring, and E-Services), will provide the Home Minister with real-time information on police operations and major crimes across the state. A key feature of this portal is the Crime Monitoring Dashboard, which allows the minister to view all FIRs filed daily without needing to gather information from individual police stations.
This system will also issue special alerts for urgent matters, such as cases involving missing children, ensuring timely attention. Importantly, the dashboard will maintain the confidentiality of sensitive information and personal data.
Ramesh Chennithala emphasized that this new system will increase the efficiency of his office and reduce delays in addressing public complaints. He credited the success of the initiative to the hard work of Kerala Police’s IT specialists. The Home Minister also urged citizens to provide their mobile numbers when filing complaints to receive timely updates and information.
Furthermore, he noted that the state police chief has instructed all police stations to act swiftly on serious complaints.
