The Consumer Protection Act, 2019 and the Consumer Protection (Consumer Commission Procedure) Regulations, 2020 provide for expeditious disposal of cases. To ensure timely disposal of cases it has been provided that adjournment shall be entertained in exceptional circumstances and the reason for the same to be recorded in writing. It has been further provided that in case of a prayer for adjournment under any other circumstances, the Consumer Commission may, unless sufficient cause is shown, impose such cost, as it deems necessary, for granting such adjournment.
As per data available on CONFONET portal, the details of consumer complaints filed in and disposed of by the National Consumer Disputes Redressal Commission during the last three years is as under:
| Year | Filed | Disposed |
| 2017 | 3907 | 1303 |
| 2018 | 2839 | 1405 |
| 2019 | 2459 | 1435 |
The details of the origin of the number of consumer complaints filed in the National Consumer Disputes Redressal Commission, State/UT-wise, is not being maintained.
As per available information, at present, 534 Presidents and 1140 members are in position in the National Commission, State Commissions and all District Commissions.
This information was given in a written reply by the Union Minister of State for Consumer Affairs Food and Public Distribution, Shri DanveRaosahebDadarao in Lok Sabha today.