Khajuraho Airport Ranks Eighth in Passenger Satisfaction Survey, Tops in Madhya Pradesh
Khajuraho, January 18. The Khajuraho Airport has achieved a remarkable milestone in the latest customer satisfaction survey conducted by the Airports Authority of India (AAI). Among the 63 airports evaluated across the country, Khajuraho secured the eighth position nationally and emerged as the top-ranked airport in Madhya Pradesh.
This achievement underscores the airport’s commitment to excellence in passenger services and is a moment of pride for both the airport and the state of Madhya Pradesh.
Survey Highlights and Evaluation Parameters
The survey, released by AAI on Thursday, assessed passenger satisfaction based on a range of 22 key parameters. These parameters encompassed vital aspects of airport services, including:
- Passenger amenities
- Transportation facilities
- Parking availability
- Trolley services
- Queue management
- Staff behavior and efficiency
- Security checks
- Flight information
- Food and beverage offerings
- Banking and ATM services
Khajuraho Airport excelled in all these categories, securing high scores and earning praise for its dedication to providing a seamless and comfortable experience to travelers.
Director’s Statement
Santosh Singh, Director of Khajuraho Airport, expressed his pride and gratitude during a press briefing on Friday. “This recognition is a testament to the airport’s commitment to delivering the highest standards of service. It reflects the hard work of our staff and the positive feedback from our passengers,” he stated.
He further added, “The survey highlights our ability to meet and exceed expectations across various parameters. This achievement is not only a matter of pride for Khajuraho Airport but also for the entire state of Madhya Pradesh.”
Madhya Pradesh Airports’ Performance
The survey also shed light on the performance of other major airports in Madhya Pradesh. Gwalior Airport secured the 10th position, Bhopal Airport ranked 15th, and Jabalpur Airport stood at 22nd nationally. While Khajuraho Airport led the pack, the rankings reflect an overall improvement in airport services within the state.
A Gateway to Heritage Tourism
Located in a region famed for its UNESCO World Heritage-listed Khajuraho temples, the airport serves as a vital gateway for domestic and international tourists. The recent recognition is expected to enhance Khajuraho Airport’s reputation, further bolstering tourism in the area.
In addition to its operational efficiency, the airport is lauded for its efforts in promoting the cultural heritage of Madhya Pradesh. Authorities have integrated elements of local art and architecture into the airport’s design, creating a welcoming environment that resonates with the region’s history and charm.
Future Plans and Enhancements
Buoyed by this achievement, the airport plans to continue improving its infrastructure and services. Upcoming initiatives include expanding passenger facilities, introducing more advanced technology for smoother operations, and increasing the number of flights connecting Khajuraho to key destinations across the country.
National Recognition for a Regional Gem
The eighth-place ranking for Khajuraho Airport in the national survey is a reflection of its consistent efforts to prioritize passenger satisfaction. It stands as a symbol of progress and efficiency, contributing significantly to the aviation sector in Madhya Pradesh.
As Khajuraho Airport takes its place among the best-performing airports in the country, it sets a benchmark for excellence and demonstrates the potential of smaller regional airports to deliver world-class services.
